About the program
This training focuses on culture as the source of most conflict and allows participants to understand why conflict happens, identify their own response to conflict and understand how differences in style can increase conflict. The ability to recognize and appropriately respond to “cultural” differences in conflict style is critically important in effectively solving problems and resolving conflicts.
The Intercultural Conflict Inventory is a practical intercultural conflict style model” developed by Dr. Mitch Hammer, over 15 years of working as a member of law enforcement hostage/crisis negotiation teams. This model provides a rich framework for increasing competence in cross-cultural conflict resolution while addressing implications of unconscious bias.
This workshop can be customized to meet the specific needs of your team.